FAQ's and Troubleshooting

A list of commonly asked questions from Tilt Payment Platform potential clients and clients

Mukupa Chanda avatar adelina@mtzl.net avatar
18 articles in this collection
Written by Mukupa Chanda and adelina@mtzl.net

Will the receiver be charged any withdrawal fees?

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Written by adelina@mtzl.net
Updated over a week ago

The recipient was trying to use the Z CODE self-service but they got the “Invalid Auth error”

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Written by adelina@mtzl.net
Updated over a week ago

The recipient was trying to use the Z CODE self-service but they got the “invalid Z CODE ” error.

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Written by adelina@mtzl.net
Updated over a week ago

Does the Z CODE expire?

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Written by adelina@mtzl.net
Updated over a week ago

How long does it take for beneficiaries to receive their payments?

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Written by adelina@mtzl.net
Updated over a week ago

What happens if the recipient doesn't have any signal network?

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Written by adelina@mtzl.net
Updated over a week ago

Can a recipient transfer the Z CODE into another person's mobile wallet?

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Written by adelina@mtzl.net
Updated over a week ago

What happens if the recipient doesn’t receive the SMS?

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Written by adelina@mtzl.net
Updated over a week ago

What happens if the payment is sent to the wrong mobile number?

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Written by adelina@mtzl.net
Updated over a week ago

What security is there on the payment?

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Written by adelina@mtzl.net
Updated over a week ago

What happens if there are no agents in the area?

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Written by adelina@mtzl.net
Updated over a week ago

How can recipients get their money?

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Written by adelina@mtzl.net
Updated over a week ago

What is the Tilt offering?

Here is a video that highlights the key benefits of the Tilt Platform
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Written by adelina@mtzl.net
Updated over a week ago

What do I do if I send a Z CODE payment to a wrong number?

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Written by adelina@mtzl.net
Updated over a week ago

SMS delivery Issues

This article helps you understand how to assist payees who have not received their SMSs containing their Z CODEs
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Written by Mukupa Chanda
Updated over a week ago

How do I reset my password?

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Written by adelina@mtzl.net
Updated over a week ago

Can I edit recipient information in a batch that has already been uploaded?

How to edit recipient details
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Written by adelina@mtzl.net
Updated over a week ago

I want to be a Zoona Agent instead.

Detailed requirements on how to become a Zoona Agent
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Written by adelina@mtzl.net
Updated over a week ago